Return & Refund Policy
At Medi Support Health Care, we aim to provide reliable and quality medical equipment to our customers. We carefully check and pack products before dispatch to ensure they reach you safely.
Product Damage & Replacement
If you receive a product that is damaged, defective, or damaged during delivery, please contact us as soon as possible after receiving the product.
We will review the issue and, where applicable, provide a replacement for the damaged product.
To request a replacement:
Contact our customer support team promptly after delivery.
Share clear photographs or videos showing the damage or defect.
Keep the original packaging, product, accessories, and invoice safely until the issue is resolved.
Our team may inspect the product or request additional information to verify the damage.
Important Conditions
Replacement is applicable only for products that are received damaged or defective. Products damaged due to misuse, improper handling, accidental damage, unauthorized modification, or normal wear and tear may not be eligible for replacement.
The replacement will depend on product availability. If the same product is unavailable, our team will discuss the available solution with you.
Refund Policy
We primarily provide replacement for products received in damaged or defective condition. Refunds are not automatically applicable for every return request and will be considered only where a replacement cannot reasonably be provided or as otherwise agreed by Medi Support Health Care.
Contact Us
For any return, replacement, or refund-related query, please contact Medi Support Health Care through the contact details available on our website.
We are committed to resolving genuine product-related issues fairly and providing a smooth customer experience.